There is an excellent customer experience from start to finish, thanks to the persuasive quotations that Ambiance achieves with Winning Proposal. Vincent Zacht, Marketing Manager of Ambiance, emphasizes that the first quotation the customer sees needs to stand out. “We always want to outperform our competitors at Ambiance. This starts with a good quotation for the customer. That first impression makes us stand out!” says Zacht.
Initially, Ambiance chose Winning Proposal to handle all digital estimates that were submitted through the website. When an estimate comes in through the website, Winning Proposal converts the data into a beautiful and clear quotation. “Our quotations are more persuasive than those of our competitors,” says Zacht. “Which is why we wanted to facilitate this in our stores as well. We have therefore expanded the digital quotations we make with Winning Proposal. We have made a standard digital quotation that can be adjusted and signed on the spot with a tablet by the customer.”
The automatic system behind this process ensures that order processing starts immediately after the customer’s signature. Due to the speed and insight that Winning Proposal provides in quotations, the process is much faster and more efficient.
